Call Actions makes it simple for your customers to quickly and easily get the information they need from your business. When the CallJoy agent answers a call, it begins by asking “In a few words, how can I help you?” Call Actions allow small business owners to customize how their CallJoy agent will respond to callers requests for help. The agent can respond verbally, send the customer a link, or route the call to any number you choose!
When a user calls in with a general question about your business, you can easily customize how the agent responds. For example, if a customer calls a features asking about their dress code, the agent could quickly give a verbal response with the relevant information.
If you want to send a link to a customer to help them handle their request, you can easily set up a textback. This is a great option to give users who are asking to book appointments, make reservations, or get quotes from your business. The agent will ask if the caller would like a link, and send them any url you specify.
CallJoy’s call actions feature allows your virtual agent to route calls to multiple numbers. When customers call and request to speak with a particular employee or department, you can add a specific number for your agent to route the call.